{"id":3708,"date":"2025-10-16T19:06:51","date_gmt":"2025-10-16T22:06:51","guid":{"rendered":"https:\/\/www.tuves.com\/?p=3708"},"modified":"2025-10-16T19:15:39","modified_gmt":"2025-10-16T22:15:39","slug":"tuves-a-cargo-de-la-atencion-operativa-de-los-clientes-de-dth-de-movistar-peru","status":"publish","type":"post","link":"https:\/\/www.tuves.com\/?p=3708","title":{"rendered":"TUVES: A cargo de la atenci\u00f3n operativa de los clientes de DTH de Movistar Per\u00fa"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3708\" class=\"elementor elementor-3708\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19f0302a e-flex e-con-boxed e-con e-parent\" data-id=\"19f0302a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-418da92 elementor-widget elementor-widget-text-editor\" data-id=\"418da92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Eduardo Stigol<\/strong>, presidente de <strong>Tuves<\/strong>, indic\u00f3 en di\u00e1logo con<strong> Prensario<\/strong> c\u00f3mo se encuentran trabajando con los clientes DTH de <strong>Movistar Per\u00fa<\/strong> y adem\u00e1s hizo referencia a las expectativas que tienen respecto al mercado boliviano.<\/p>\n<p>\u2018Seguimos tratando de consolidar las operaciones de DTH que no son interesantes para otros grandes operadores, pero s\u00ed para el conjunto del mercado en varios pa\u00edses. Es el caso de la cartera de clientes de DTH que eran de <strong>Movistar Per\u00fa<\/strong>, donde fue imposible avanzar en una adquisici\u00f3n de la cartera (como ya hab\u00edamos realizado con Claro en Chile) porque exist\u00eda un <em>Chapter Eleven<\/em>, entonces hicimos una tercerizaci\u00f3n operativa para hacernos cargo de los clientes pese a que siguen siendo de <strong>Movistar<\/strong>. <strong>Tuves<\/strong> hace toda la atenci\u00f3n a los clientes y el servicio del sat\u00e9lite\u2019.<\/p>\n<p>\u2018Ya hab\u00edamos hecho algo similar con <strong>Movistar, <\/strong>de absorber la cartera y atendiendo con otra marca en otros mercados, y aqu\u00ed en Per\u00fa siguen siendo clientes de <strong>Movistar <\/strong>pero ahora est\u00e1n recibiendo una atenci\u00f3n y foco que no tuvieron en los \u00faltimos a\u00f1os, ya conseguimos hacer los service a los clientes en menos tiempo, atendiendo el 100% de las llamadas para que crezca la satisfacci\u00f3n de esos clientes peruanos y lograr mantener esta cartera con vida por varios a\u00f1os m\u00e1s\u2019, explic\u00f3 <strong>Stigol<\/strong>.<\/p>\n<p>Adem\u00e1s, el directivo remarc\u00f3 que hay nuevas expectativas para Bolivia. \u2018All\u00ed hay un balotage que se realizar\u00e1 este mes de octubre y esperamos que ayude a nuestra operaci\u00f3n. En dicho pa\u00eds tuvimos crecimiento pero luego vino la baja desde el covid y ante el avance de la pirater\u00eda y los problemas econ\u00f3micos con la diferencia cambiaria. Si la situaci\u00f3n econ\u00f3mica mejora con el cambio de gobierno, creemos que lograremos nuevamente un crecimiento, siempre orientados a la zona rural, donde buscamos crecer llegando a donde no tienden fibra \u00f3ptica\u2019.<\/p>\n<p><strong>Tuves<\/strong> est\u00e1 presente en 8 pa\u00edses. \u2018Tratamos de ponerle foco a un negocio que sigue siendo importante para la industria con carteras activas y estamos trabajando con otras oportunidades en otros territorios.\u00a0El Telepuerto de Chile sigue funcionando perfecto, ya se hizo un Gateway con la gente de <strong>Hispasat<\/strong>\u00a0exitosamente\u2019.<\/p>\n<p>\u2018Estamos tratando de visitar shows destinados a la industria de internet para ofrecer el servicio de Gateway satelital a otras empresas de sat\u00e9lite y aprovechando el Telepuerto de calidad mundial, que tenemos con excelentes instalaciones reacondicionadas\u2019, concluy\u00f3 <strong>Stigol<\/strong>.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Fuente: digitaltv.prensariozone.com<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Eduardo Stigol, presidente de Tuves, indic\u00f3 en di\u00e1logo con Prensario c\u00f3mo se encuentran trabajando con los clientes DTH de Movistar Per\u00fa y adem\u00e1s hizo referencia a las expectativas que tienen respecto al mercado boliviano. \u2018Seguimos tratando de consolidar las operaciones de DTH que no son interesantes para otros grandes operadores, pero s\u00ed para el conjunto [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":3712,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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